Refund policy
30-Day Satisfaction Guarantee
We stand behind our products. If you’re not completely satisfied with your purchase, you may request a return within 30 days of delivery.
Eligibility for Returns
To be eligible for a return:
The item must be unused and in its original condition
The item must be in its original packaging
Proof of purchase is required
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery.
We will gladly offer a replacement or full refund at no additional cost.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene or usage reasons once opened or used.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved, your refund will be processed to your original payment method within 10 business days.
*Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at here.
Order Changes & Cancellations
Orders can be modified or cancelled within 12 hours of placing the order.
After this time, your order may already be in processing.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Contact Us
To start a return or if you have any questions, please contact us here.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.